Privacy & Data Protection

Privacy Policy

We respect your privacy and are committed to protecting your personal information. This policy explains how your data is collected, used, secured, and handled during the vehicle purchase process.

1. Overview

This Privacy Policy outlines how we collect, use, and protect your personal information when you use our website, contact our team, submit a form, or place an order.

We only collect the information necessary to process your order, prepare documentation, arrange delivery, and support your purchase.

2. Information We Collect

When you interact with our platform, we may collect:

Full name
Email address
Phone number
Delivery address
Order and vehicle details
Messages or feedback submitted through our forms

This information is required to generate contracts, process orders, communicate with you, and arrange vehicle delivery.

How your information supports buyer protection

Your personal and order information helps us keep the transaction structured, documented, and easier to verify before payment or delivery steps are completed.

✓ Buyer details are used to prepare accurate contract documentation.

✓ Delivery details help coordinate vehicle handover correctly.

✓ Contact details allow our team to confirm key steps directly with you.

✓ Order records help support communication, verification, and after-sale assistance.

3. How We Use Your Information

Your information is used for:

Processing your order and generating contracts
Communicating with you regarding your purchase
Coordinating delivery and logistics
Providing support before and after your order
Responding to contact requests or feedback messages

We do not sell, rent, or share your personal data for unrelated marketing purposes.

4. Payment Information

We do not store sensitive financial information such as bank credentials or card details.

Payment instructions are provided only after direct confirmation and validation with our team.

5. Data Security

We take reasonable measures to protect your data from unauthorized access, misuse, loss, or disclosure.

While no system can guarantee absolute security, we aim to maintain a secure and controlled environment for order processing and customer communication.

6. Sharing of Information

Your information may be shared only when necessary to complete your order:

Delivery and logistics partners
Internal processing systems
Administrative or support staff handling your order

No data is shared beyond what is required to complete the transaction or provide support.

7. Cookies

Our website may use cookies or similar technologies to improve functionality, measure performance, and support user experience.

These cookies do not intentionally store sensitive financial information.

8. Your Rights

You have the right to:

Access your personal data
Request corrections to inaccurate information
Request deletion of your data where applicable
Ask how your information is being used

Requests can be made by contacting our support team.

9. Data Retention

We retain your information only for as long as necessary to complete your transaction, provide support, maintain order records, and comply with legal or administrative requirements.

10. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of external websites.

11. Policy Updates

This Privacy Policy may be updated periodically. Continued use of the website indicates acceptance of the latest version.

12. Contact

If you have any questions regarding your data or this policy, please contact us:

Email: info@auvehiclesales.com
Phone: +61 7 3507 1228

Your data is used strictly to support your purchase, provide customer assistance, and ensure a secure transaction process.

Need help with your data?

Contact our team if you need clarification about how your information is used during the purchase, contract, delivery, or support process.

Contact Support