Return & Refund Policy
AU
AUSTRALIAN
Premium Vehicle Sales
Home About Us Used Inventory Delivery Financing How It Works Return Policy FAQ Contact
Buyer Protection

Return & Refund Policy

Every purchase is supported by a structured inspection and return process designed to give buyers confidence when purchasing remotely. Our goal is to make the process clear, fair, and professionally managed.

Browse Inventory → Contact Support

10-day inspection period

After delivery, buyers have time to inspect the vehicle and confirm it matches the agreed description, specifications, and condition.

✓ Clear contract-based purchase
✓ Return collection available if not as described
✓ Full refund review during the inspection period
Policy overview

What the return policy covers

The return process is designed to address genuine issues where the vehicle materially differs from the agreed description, has undisclosed defects, or cannot be delivered as agreed.

🛡️

Inspection period

Buyers benefit from a 10-day inspection period after delivery to review the vehicle and confirm expectations.

🚚

Return collection

If a return is approved, vehicle collection can be arranged as part of the structured return process.

💳

Refund review

Once the return is approved and the vehicle is collected, the refund is processed according to the policy terms.

Eligibility

When a refund may apply

Eligible situations

  • The vehicle does not match the original description.
  • There are undisclosed defects or damage.
  • There are discrepancies in condition, specifications, or history.
  • The vehicle cannot be delivered as agreed.

Non-returnable situations

  • The inspection period has expired.
  • The vehicle has been modified or damaged after delivery.
  • The return request was submitted after the allowed timeframe.
  • The product shows signs of use or alteration not present at delivery.
Important: For seller and buyer protection, payment must always be validated before transfer. Payments made without confirming the payment details through our support team may not be eligible for refund review.
Return process

How to request a return

If an issue is identified within the inspection period, contact our support team with your contract details. We will review your request and guide you through the next steps.

What you need to provide

  • Your contract ID or order reference.
  • A clear description of the issue.
  • Photos, videos, or supporting evidence where applicable.
  • Confirmation that the vehicle remains in the received condition.

Refund processing

  • Refunds are reviewed after the return is approved.
  • The vehicle, documents, keys, and accessories must be returned.
  • The full purchase amount may be refunded if the claim is approved.
  • No hidden fees or deductions apply to approved eligible returns.

Have questions about returns?

Contact our team before placing your order and we will explain the inspection period, return conditions, and payment validation process.

Contact Support